Professional background
Bio facts:
Lawyer turned Legal engineer turned Customer Success manager
Start-up life expert after mastering the art of juggling roles for over 5 years (implementation manager, customer success, account manager, etc)
Spearheaded a multi-year, multi-million $$ software implementation at a major company
🎓 Highlights
LLM in IP Law
LLB in Law
Speaks 4 languages (with language immersion in Frankfurt, Germany)
Won a cup at a horseback riding competition 🏇
A few fun facts about Viktoria…
… that you’d learn over lunch
✈️
Her sister believes she should be a travel agent after planning trips to 31 different countries together on her own
🐈
Proud mom of 2 dogs and 4 cats
🎥
Subscribed to 7 different streaming services (loooves watching shows)
🍟
Lover of french fries & chips (that’s “chips” & “crisps” to you British speakers out there 😉)
How Viktoria
uses AI:
Analyzing huge amounts of customer info to understand what our client actually does
Identifying the customer’s ICP to make sure their outreach hits the right companies and people
Automation → Zapier + AI = ❤️
Check out Viktoria’s insights
She’s writing about customer success, helping clients scale outreach, and productivity
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What you’ll hear Viktoria say 100%
“My English isn’t Englishing today”
“Why do I see ‘streamline’ and ‘delve’ in the emails?”
“Can we automate it?”
“Niiiiice”
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